Terms of Service
Last updated: 26 October 2026
In short: we set up and look after AI agents and other services for your business. You pay as agreed in your invoice, your data stays yours, and you can stop monthly services at any time. AI can make mistakes, and NexSevai Desk never replaces a doctor or emergency services.
1. About these terms
These terms apply when you use nexsevai.com, our chat assistant, or any service you buy from NexSevai Technologies ("we", "us"), based in Vellore, Tamil Nadu, India. The exact scope and price of your service are written in your proposal or invoice; if it differs from these terms, the proposal or invoice applies.
2. Our services
- AI agents (for example NexSevai Desk), paid monthly: we set them up, run them and look after them.
- Project services (websites, custom AI apps, Azure AI and cloud help), paid per project.
3. Prices and payment
- Prices are shown on our website or in your proposal. Applicable taxes are extra.
- We accept UPI or bank transfer, against an invoice.
- Setup fees: 50% at the start and 50% when the service goes live.
- Monthly fees are paid in advance, at the start of each month of service.
- Some providers charge per message or per use (for example, WhatsApp template messages or AI usage). We tell you about these costs before they apply to you.
4. Your responsibilities
- Give us correct business details (timings, fees, services) and tell us when they change.
- Use the service lawfully and follow WhatsApp's Business and Commerce policies.
- Tell your own customers how their data is used, in your privacy notice.
5. AI and safety
- AI answers can sometimes be wrong. Our agents answer only from the information you give us, and hand over to your staff when they are unsure.
- NexSevai Desk never gives medical advice (no diagnosis, medicines or doses). It is not an emergency service: urgent messages are forwarded to your staff, and patients are told to call the clinic or go to the nearest hospital emergency department.
6. Your data and our work
- Your business data, your customers' data and your WhatsApp number stay yours. See our Privacy Policy.
- Our software, agents and know-how stay ours; you get the right to use them while your service is active. Ownership of custom project work is set out in the proposal.
7. Stopping a service
You can stop a monthly service at any time by telling us on WhatsApp or by email. It stays active until the end of the month you have paid for. Refunds are covered in our Refund Policy. We may pause a service if invoices are unpaid or if it is used to break the law, after telling you first.
8. Limits of our responsibility
We work carefully, but we cannot promise that a service will never have errors or downtime, including problems caused by providers such as WhatsApp or the cloud. As far as the law allows, our total responsibility for any claim is limited to the fees you paid us for that service in the 3 months before the claim.
9. Law and disputes
These terms follow the laws of India. We will first try to settle any disagreement by talking. If that does not work, the courts in Vellore, Tamil Nadu will decide.
10. Changes and contact
If we change these terms, we will update the date at the top and tell existing customers. Questions: hello@nexsevai.com.