Refund Policy

Last updated: 26 October 2026

In short: monthly fees can be stopped any time (no charge for the next month), setup fees are refunded in full if we have not started work, and if we cannot deliver what we agreed, you get your money back for that part.

1. Monthly fees (including the first 3 months at ₹1,999)

Monthly fees are paid in advance. You can stop any time; you will not be charged for the following month.
The service stays active until the end of the month you have paid for. We do not refund part of a month.

2. Setup fees

Before we start work: if you cancel, we refund the setup fee you paid in full.
After we start work: the first 50% covers work already done and is not refunded. The second 50% is only paid at go-live, so you never pay it if you stop before then.

3. If we cannot deliver

If we cannot deliver what was agreed in your proposal, we refund the fees you paid for the part we could not deliver.

4. Charges from other providers

Charges made directly by other providers (for example WhatsApp message charges or domain names bought for you) cannot be refunded by us.

5. How to ask for a refund

Write to hello@nexsevai.com or message us on WhatsApp with your invoice number. We reply within 1 working day, and approved refunds are paid back to the account you paid from (UPI or bank transfer) within 7 working days.